Need service or have a technical question?

If you need assistance with your heater, have a problem to report or want to check warranty status of your unit, please contact us.

The heat pump service number is listed right on the front of every unit.  Every single heater comes with a certificate that includes its unique serial number and we'll ask for that serial number, because it identifies YOUR individual unit.  We'll know exactly the day and time that specific unit was manufactured and will assist you with any questions.